Our mission is to bring exceptional craftsmanship into everyday life.
Email: info@zoraena.com
Customer Service
Hours: Monday to Friday: 9:00 AM – 5:00 PM
We respond to emails within 24 hours, Monday through Sunday.
Welcome to zoraena! The terms “we”, “us” and “our” refer to zoraena. zoraena operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). zoraena is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.
You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.
We have made every effort to display our products and services as accurately as possible. However, actual product colors or appearance may vary depending on your device and display settings.
We do not warrant that the appearance or quality of any products or services purchased will meet your expectations.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities offered.
By placing an order, you are making an offer to purchase. zoraena reserves the right to accept or decline any order at its discretion. Orders are not accepted until payment is received and processed.
Please review your order carefully before submission, as cancellations may not be possible after acceptance.
Purchases are subject to return or exchange only in accordance with our Refund Policy [LINK].
You represent that purchases are for personal or household use and not for resale.
Prices, discounts, and promotions are subject to change without notice. Prices do not include taxes, shipping, customs, or handling unless stated otherwise.
You agree to provide current and accurate payment and account information and to promptly update such information as needed.
Delivery times are estimates only and not guaranteed. Risk of loss passes to you once products are transferred to the carrier.
All content on the Services, including trademarks, logos, text, images, video, and design, is owned by zoraena or its licensors and protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Any unauthorized use is prohibited.
We may provide access to third-party tools “as is” and “as available” without warranties. Use of such tools is at your own risk.
The Services may include links to third-party websites. We are not responsible for the content, accuracy, or practices regulatory of such third parties.
zoraena is powered by Shopify; however, all purchases are made directly with zoraena. Shopify is not responsible for transactions between you and zoraena.
Personal information collected through the Services is subject to our Privacy Policy [LINK] and Shopify’s Privacy Policy. By using the Services, you acknowledge and accept these policies.
Any feedback you submit grants zoraena a perpetual, royalty-free license to use such content for any purpose.
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate.
You may use the Services only for lawful purposes. Any misuse, abuse, or violation of applicable laws is prohibited.
We may terminate your access to the Services at any time without notice. Certain provisions will survive termination.
The Services and all products are provided “as is” and “as available” without warranties of any kind.
To the fullest extent permitted by law, zoraena shall not be liable for any indirect, incidental, or consequential damages.
You agree to indemnify and hold harmless zoraena and its partners from any claims arising from your use of the Services.
If any provision is deemed unenforceable, the remaining provisions will remain in effect.
These Terms constitute the entire agreement between you and zoraena regarding use of the Services.
You may not assign these Terms without our consent. We may assign them freely.
These Terms are governed by the laws of the jurisdiction where zoraena is headquartered.
Headings are for convenience only and do not affect interpretation.
We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of changes.
Questions regarding these Terms should be sent to:
loading