Privacy Policy

Last updated: Jan 21, 2026

Zoraena (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a curated shopping experience. Our store is hosted on Shopline, which provides us with the e-commerce platform that enables us to offer the Services.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another identifiable individual. Personal information does not include information that is anonymized or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, shipping address, email address, and phone number.
• Payment and financial information, including payment method, transaction details, payment confirmation, and other payment-related information (note that payment card details are processed securely by third-party payment processors).
• Account information, including login credentials, preferences, and settings if you create an account.
• Order and transaction information, including items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and order history.
• Communications, including information you provide when contacting us for customer support or other inquiries.
• Device and technical information, including IP address, browser type, device identifiers, and network information.
• Usage information, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, such as when you create an account, place an order, contact us, or otherwise provide information to us.
• Automatically, through your use of the Services, including via cookies and similar technologies.
• From service providers, including vendors that support payment processing, website hosting, analytics, customer support, fulfillment, and shipping.
• From third parties, such as marketing or advertising partners, where permitted by law.

How We Use Your Personal Information

We may use personal information for the following purposes:

Provide and Improve the Services

To operate, maintain, and improve the Services; process payments; fulfill and ship orders; manage returns or exchanges; manage customer accounts; remember preferences; and provide a personalized shopping experience.

Marketing and Advertising

To send promotional communications (where permitted by law), display advertisements, and measure the effectiveness of marketing campaigns. You may opt out of marketing communications at any time as described below.

Security and Fraud Prevention

To authenticate accounts, secure transactions, detect and prevent fraud or misuse, and protect the safety and integrity of our Services.

Customer Support and Communication

To respond to inquiries, provide customer service, and maintain our relationship with you.

Legal and Compliance Purposes

To comply with applicable laws, regulations, and legal processes, and to enforce our terms, policies, and rights.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

• With service providers, including Shopline and other vendors that perform services on our behalf such as payment processing, data analytics, customer support, hosting, fulfillment, and shipping.
• With marketing and advertising partners, where permitted by law, to provide marketing services or show relevant advertisements.
• At your direction or with your consent, such as when you request delivery services or connect third-party integrations.
• With affiliates, where applicable, within our corporate group.
• In connection with a business transaction, such as a merger, sale of assets, or bankruptcy.
• For legal reasons, including to comply with legal obligations or protect our rights, users, or others.

Relationship with Shopline

Our Services are hosted by Shopline, which processes personal information on our behalf as a service provider in order to operate and support the Services. Information submitted through the Services may be transmitted to and processed by Shopline and its service providers, which may be located in countries outside of your country of residence.

We remain the data controller of your personal information for purposes of applicable data protection laws, and we are responsible for responding to requests related to your personal information as required by law.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms not operated or controlled by us. We are not responsible for the privacy or security practices of such third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you reside, you may have certain rights regarding your personal information, including:

• The right to access or request information about personal data we hold about you.
• The right to request correction or deletion of personal information.
• The right to data portability, where applicable.
• The right to opt out of certain uses of personal information, such as targeted advertising.

You may exercise these rights by contacting us using the information below. We may need to verify your identity before processing your request.

Marketing Communications

You may opt out of promotional emails at any time by using the unsubscribe link in our emails. Even if you opt out, we may still send non-promotional messages related to your account or orders.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required by law, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operations. We will post the updated policy on this website and revise the “Last updated” date accordingly.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:

Email: info@zoraena.com

For purposes of applicable data protection laws, Zoraena is the data controller of your personal information.